This audit assessed whether State Trustees is effectively managing the financial and legal interests of represented persons. It examined the extent to which State Trustees is meeting its legislative and administrative responsibilities, the systems and processes that enable State Trustees to measure quality, timeliness and cost effectiveness, and the adequacy of State Trustees' communication and accountability processes to represented persons. The audit found that State Trustees is not able to clearly demonstrate that it is fulfilling its obligations to represented persons. State Trustees’ direct engagement with represented persons is not sufficient for it to be assured that their needs and wishes are properly understood.
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